Are 300,000 Veilguard Customers Really Demanding Their Money Back?
Recent social media buzz has suggested that 300,000 customers are seeking refunds for “Dragon Age: The Veilguard,” the latest installment in the popular fantasy RPG series from BioWare. However, these claims are not accurate.
The Claim
Posts on X (formerly known as Twitter) and other platforms have circulated, asserting that an unprecedented number of players are returning the game due to dissatisfaction.
The Verification
- Steam’s Refund Policy: Steam, one of the primary platforms where Veilguard is sold, has a two-hour playtime limit for refunds. Given the game’s recent release, it’s plausible that many players tried the game and decided within this window to request a refund, but this does not equate to 300,000 refunds for a single title.
- Community Sentiment: While there has been some outcry on forums and social media about various aspects of the game, ranging from gameplay mechanics to narrative choices, this does not translate directly into such a massive number of refunds.
- Historical Context: Large-scale refunds on Steam, when they do occur, often relate to issues like game-breaking bugs at launch or misleading marketing. Veilguard has not been reported to suffer from issues of this magnitude.
Analysis
The rumor likely stems from a misunderstanding. The figure of 300,000 is related to total refund requests across all games on Steam during a busy sales period, not specific to Veilguard.
Moreover, if you look at the screenshot from August 2024, you can see refund requests touching the 300K+ mark.
Given the absence of confirming data from official channels and the statistical improbability of such a high refund rate for one game, the claim stands as unsubstantiated.
Conclusion: Our fact-check finds the claim that 300,000 customers are refunding “Dragon Age: The Veilguard” to be FALSE.
